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Seek Emergency Help Off-Forum
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To ensure members seek appropriate help in crisis situations, as the forums are not able to provide emergency support.
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If you're in immediate danger due to suicide, self-harm or family violence, please contact emergency services instead of posting to the forum.
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Limit Detailed Descriptions
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To avoid triggering other members by steering clear of explicit content related to suicide, self-harm, trauma, abuse, eating disorders and medication.
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Talk about your experiences generally without going into specifics that might upset others, such as self-harm and suicide methods, traumatic or abusive episodes, eating disorder behaviours, medication names and dosages.
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Be Supportive To Others
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To encourage a supportive atmosphere where help-seeking is promoted and harmful behaviours are discouraged.
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Avoid discouraging other members from seeking help, or encouraging harmful behaviour such as self-harm or substance abuse.
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Tell The Community What You Need
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To promote discussions that support recovery and personal well-being, even on the tough days.
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When posting about the tough days, tell the community what support you need. Let the community know what has worked for you in the past.
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Report Posts If You’re Worried
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To maintain a safe space by addressing posts that moderators might miss, ensuring community standards are upheld.
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If a post seems inappropriate or you’re worried about someone’s welfare, please report it so our team can take the necessary action.
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Be Friendly At All Times
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To ensure all discussions are conducted respectfully, making all members feel safe and welcomed.
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Avoid saying things that are disrespectful, rude, hurtful or could make someone feel unwelcome.
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Complaints About Named Services
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To encourage members to address complaints directly with the services involved to ensure effective resolution. General discussions about experiences remain acceptable.
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If you have a specific issue with a service, please contact them directly to resolve it. You can discuss your overall experiences here without naming the service.
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Pressure On Others
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To ensures that all members feel comfortable with how and when they choose to engage, without feeling pressured to respond.
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Refrain from tagging members with demands for responses or questioning why they haven’t replied.
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Self-Promotion and Solicitation
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To keep the forum focused on support rather than commercial or professional gain.
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We will remove any posts trying to sell products, look for clients or promote your own research projects.
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Sharing Credible Information
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Ensuring that factual claims made are backed up with evidence, as many members rely on the forum to find health information.
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When sharing health information or making a factual claim, please link to the source.
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Avoid Repeat Posts
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To make sure each post is meaningful and fits the discussion it’s in.
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You can repeat advice when relevant, but avoid posting the same or similar messages across different threads without considering the ongoing conversation.
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Respond To Moderator Emails
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To ensure you are safe and to maintain your access to the forum.
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When you receive an email from us asking about your safety, please respond otherwise we may be obligated to escalate to emergency services.
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Choose A Unique Username
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To protect members' identities by discouraging the use of identifiable usernames.
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Choose a username for the forums that keeps your real-life identity and other social media accounts private.
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Staying Anonymous
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To protect members from privacy breaches and potential real-world consequences.
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Avoid sharing personal details in posts that could be used to identify you offline.
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